Money

Universal Credit is a big change. As your landlord we want to help you understand the process and manage your money the best you can.

Waiting period

After you have submitted your UC claim, you will not be paid any personal or housing element for the first 7 days. It can take up to 6 weeks until you receive your first payment.

Timeline – making a new benefit claim

(previously in work)

Week 1 – Assessment Period
Week 2 – Week in hand that you will get at end of claim
Weeks 3, 4, 5, 6 – The month that you will be paid at end of week 7

Timeline – an existing benefit

Week 1 – Week in hand that you will get at end of claim
Weeks 2, 3, 4, 5 – Month that you will be paid at end of week 6

If you need help during this time please contact us or use the Help Hub to find support in one of the following areas…